Here is a case in point: we are having a few issues with a client who did not read the terms of a contract before signing the contract and now she is in a huff. The points of dispute are minor but they can create negative feelings which we like to avoid. Certainly it is not our intention to make anyone unhappy but we have to remain firm or we will be breaking the terms of the contract and that can have repercussions.
Diplomacy is now required to pacify the client yet hold her to the terms to which she agreed. There will be a lot of energy required and time wasted before everything settles down.
All of this could have been avoided if the client had just read the contract and asked questions up front. She is now annoyed, not justifiably so, which places her in a defensive frame of mind. We, of course, do not wish to reply in a negative tone. What good will hard feelings accomplish in the long run? We'd rather make friends than enemies.
Just be sure that you avoid all of this turmoil. Before you sign ANY contract, read it and most importantly UNDERSTAND it. You will save yourself a lot of frustration in the long run.
Denise
www.inktreemarketing.com
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